Toggle Nav
Search
Change Country
FAQ
Delivery
When will my order be sent?
We’re excited to get your order on its way! Once your payment is received, we’ll hand it over to the carrier within 24-48 hours. If you selected the 2nd Day delivery option, your order will be handed to FedEx within 24 business hours. To ensure same-day shipping, please complete your order by 9:00 AM California time.
On which days are orders dispatched?
Orders are dispatched from Monday to Friday excluding bank holidays.
If you order on Tuesday, your order will be dispatched within Thursday.
If you order on Friday, your order will be dispatched within Monday.How long does delivery take?
For standard delivery within the U.S., your order should arrive within 3 to 8 business days, depending on your location. (We’re shipping from Los Angeles!) If you chose 2nd Day delivery, your order will arrive within 2 business days—just remember to add an extra 24 hours for order preparation. During busy seasons like Black Friday, Christmas, and Valentine’s Day, we recommend allowing an extra 2 days for delivery due to high demand at postal centers. During the Christmas and Valentine's Day periods, we advise you to add 2 additional days to the delivery time due to work overload in postal sorting centres.
How do I track my order?
Just visit the carrier’s website (USPS, UPS, or FedEx) and enter your tracking number to follow your delivery in real time.
Do you deliver to postal point?
For the moment we don't deliver to postal points but we hope to be able to offer this service soon.
Can I add special instructions for the postman/deliveryman?
Only the name and address lines description will appear on the transport label. We can not ask the postman to put the package behind the flowerpot in the entrance hall, or below the letter boxes.
What happens if I'm not at home for the delivery?
If you selected FREE or 2ND DAY shipping, your package will be left in your mailbox or at your front door if you’re not home. The postman does not call if he can't deliver. If you choose the SIGNATURE OPTION, the carrier will leave a note, and your package will be held at your nearest post office for pickup. You’ll have one week to collect it before it’s returned to us.
My intercom isn't working. Will the postman call me?
No, the postman does not call if he can't deliver. See paragraph above.
I haven't received an email with my tracking number. Where can I find it?
As Wet For Her is an 'adult' site, our emails are sometimes redirected to your SPAM. Check your SPAM folders.
If you can't find it, log in to your client area and in 'Order history and details' you will find the tracking number. If the name of the carrier is not indicated, send us an email and we will send you all the details by return.Discreet Shipping
Do you send your parcels discreetly?
In the U.S., all our packages are sent in discreet packaging—there’s no mention of products or Wet For Her on the box. For international orders (like Canada), your package will also be logo-free and discreet. However, customs regulations require us to attach an invoice, which uses standard terms like “Silicone massagers” (instead of specific names) and “Underwear clothing” (instead of harness).
Payment
I have tried to pay but it isn't working and I have money in my account. What should I do?
Wet For Her is an 'adult' site and occasionally some banks can be difficult. We advise you to try 2 or 3 times. If payment is still refused send us an email to support(at)wetforher.zendesk.com and we will send you a link you can use to pay.
What methods of payment do you accept?
We accept Visa and Mastercard. You can also pay using Paypal if you have an account.
What will appear on my bank statement?
If you pay by PayPal or using your credit card the name W For Her will appear on your bank statement.
Contact
Do you have a phone number where I can contact you?
We do not have a public phone number because we have had calls for other services that we do not offer. Send us an email to support(at)wetforher.zendesk.com and we will get back to you within 24 hours
I made a mistake on the delivery address. How can I change it?
You must contact us as soon as possible at support(at)wetforher.zendesk.com so that our logistician can make the change. Unfortunately, if you have received the tracking number, or if your order has already been prepared and shipped out for carrier pick up, we can no longer make changes.
Products And Uses
Do your products include batteries?
Yes, all our vibrating products contain batteries, power packs and/or cables.
How do I choose the right size for my harness?
Each has its own size guide. You can find the size guide for each harness in the product sheet or in the size guide.
When should I buy a stabilizer for the harness?
If you use one of our harnesses with a sex toy (not bought on our site) that doesn't have a wide base, it is advisable to buy the stabilizer so that it stays in the pants. Equally, if you use a small diameter sex toy (less than 2.5 cm) it is also advisable to buy the stabilizer to offer more support.
Are all sex toys compatible with all harnesses sold on your site?
All sex toys sold on the Wet For Her site are compatible with our harnesses.
Can I use harness with a double sex toy?
Yes, all our harnesses can accommodate a double Wet For Her sex toy, or other brands. Inside the harnesses there is a fabric flap that can be lowered or be moved aside to accommodate the double sextoy.
My product is defective. What should I do?
A lot of care is taken in the manufacture of our products, nevertheless, if one of our products is defective, please write to our Customer Service so that we can send you a return label that will allow you to return the product via the mail at no cost. Please return the complete product accompanied, if necessary, by its charger (batteries included), certificate or authenticity card, its storage pocket, and, of course, a proof of purchase (invoice).
I feel pain in the pubic area after using a strap-on dildo. Is this normal?
This is quite normal. Unlike in a heterosexual couple, the pubic areas of lesbian couples are not accustomed to receiving small impacts. So the nerve endings are very sensitive. A woman wearing a harness must start slowly and once the pubic area has become accustomed, you can increase the intensity. After you have used it two or three times, your public area will be used to it and you won't experience any more pain. When you start, you can slip a sock between the sex toy and your pubis to cushion it against the impacts.
Exchanges And Returns
I chose the wrong size, can I exchange my product?
We only exchange harnesses if they are new, unworn and in their original packaging (not torn). To carry out an exchange contact our customer service department at support(at)wetforher.zendesk.com
Sex toys and dildos: the nature of the product means we cannot exchange sex toys but we do offer a 50% discount on the same product in a different size.
We cannot exchange vibrators and cosmetics.
I would like to cancel my order. What should I do?
You have 14 days to cancel your order and return the products to us. Products must be new, unused and unopened. Send us an email at support(at)wetforher.zendesk.com so that we can tell you the procedure to follow.